What is a managed service provider (MSP)?
A managed service provider (MSP) offers outsourced IT support services, including service desk, cybersecurity solutions, cloud and infrastructure management, and more. Utilizing an MSP to serve as your IT team allows you to receive enterprise-level support at a fraction of the cost, making it a great choice for business across all industries.
Is this more cost effective than hiring an IT team internally?
In most situations, yes. In addition to costs like PTO, health benefits and training, the salary of a full-time IT resource alone is typically significantly higher than the annual cost of an MSP. Plus, you are receiving support from an entire team, rather than one individual!
What are signs that it’s time to switch IT providers?
It may be time to switch IT providers if they are always “putting out fires” rather than preventing problems before they start, IT issues are disrupting daily operations or causing ongoing frustration for your team, or if your provider does not understand the specifics of your industry and cannot offer guidance that reflects your regulatory and security requirements.
How does Altourage price its services? Is this industry standard?
Many MSPs price their services based on the number of endpoint devices they are supporting, which becomes tricky when members of staff use multiple devices! Altourage prices our services based on the number of users, to make budgeting easier for our clients as they scale their business.
What industries do you specialize in?
Being headquartered in Manhattan, Altourage has developed a specialty in supporting financial services organizations, law firms and other professional services, and non-profit organizations. The key to success in serving these sectors is having industry-specific knowledge, which we have gained over many years of experience!
Will I have a dedicated team that really understands my business, or just whoever is available?
We recognize the importance of providing personalized support. Therefore, we have developed a pod-based approach to IT support, where a small team of 5-8 staff members are assigned to your account. This ensures that the individuals assisting you will always have intimate familiarity with your business and needs!
How does Altourage support my remote or hybrid workforce?
Altourage is designed to support teams that work from anywhere! We make sure your people can connect securely, collaborate smoothly in tools like Microsoft 365 and Google Workspace, and get fast remote support whenever they need it, from wherever they are located.
Can you provide on-site support for our offices in NYC?
Yes! While most IT support can be done remotely, we are always happy to provide in-person support at our client’s offices.
Can you help with IT planning and strategy?
Absolutely! In addition to direct access to the Altourage leadership team, our clients work with our team of vCIO’s (virtual Chief Information Officer) who assist them in developing and implementing proactive, strategic IT and cybersecurity initiatives.
How do you support organizations with complex regulatory and data security needs?
Altourage helps clients navigate their compliance needs by combining strong technical controls with clear, documented processes. Our team helps you stay compliant through industry-specific documentation, assistance with due diligence questionnaires, employee security training, and regular penetration testing to uncover and address vulnerabilities before they become incidents.
What are you working on platform-wise?
We support businesses across all major platforms. Whether you’re fully in Microsoft 365, using Google Workspace, managing hybrid infrastructure, or relying on industry-specific tools, Altourage has the experience to keep your systems secure, integrated, and running smoothly. Our flexibility allows us to meet you where you are.
